Privacy Policy

Information We Collect

To issue your onward ticket and fulfill our service, we collect the following categories of information:

• Passenger Details: Full legal name (as stated on your passport), title, gender, date of birth, and nationality (if required by the booking system).
• Travel Details: Departure city/airport, destination, preferred travel dates, transit routes, and booking preferences
• Contact Information: Email address and phone/WhatsApp number (used solely for ticket delivery, booking updates, and customer support).
• Payment Information:Transaction IDs, payment status, and billing details processed via third-party payment gateways (e.g., Stripe, PayPal, Razorpay). We do not store your credit/debit card numbers or CVV on our servers.
• Technical & Usage Data:IP address, browser type, device information, operating system, and standard website analytics collected via cookies to optimize website performance.

How We Use Your Information

We process your personal information strictly for legitimate operational purposes:

• Generating and delivering valid temporary flight reservations (PNRs) via global distribution and reservation systems.
• Sending booking confirmation emails, ticket PDFs, and customer support notifications.
• Verifying and processing transactions securely to prevent fraudulent bookings.
• Improving website functionality, user interface, and system reliability.
• Complying with applicable legal, accounting, and tax requirements.

Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal data to advertisers or third-party marketing agencies. We only share necessary data with trusted partners under strict confidentiality:

• Travel Reservation Providers & Airlines: Shared strictly to create your temporary booking reference.
• Payment Processors: Shared directly with encrypted financial institutions to verify payment.
• Infrastructure & Hosting Providers: Secure cloud hosting, database management, and automated email dispatch tools.
• Legal Authorities: Disclosed only if mandatory under court orders, subpoenas, or enforceable government requests.

Data Retention & Automatic Purging

• Because GrabOnward provides temporary reservations,we do not maintain your passenger data indefinitely.
• Passenger names, routes, and reservation copies are retained only for as long as necessary to complete your order, handle customer support inquiries, and prevent chargeback fraud (typically 30 to 90 days).
• After the operational retention period expires, passenger records are automatically deleted or permanently anonymized.

Cookies and Tracking Technologies

• We use essential cookies to maintain session states, remember checkout selections, and secure website traffic.
• We may use aggregated, non-personally identifiable analytical tools (such as basic website metrics) to track page load performance and error logs.
• You can disable cookies through your browser settings; however, certain features (like the booking form) may not function properly without essential cookies enabled.

Data Security

• We implement industry-standard technical measures, including 256-bit SSL/TLS end-to-end encryption, restricted administrative access, and secure data storage protocols.
• While we strive to use commercially acceptable means to safeguard your personal data, no method of transmission over the internet or electronic storage is 100% impenetrable.

Your Privacy Rights

Depending on your jurisdiction (such as under the GDPR or relevant data protection frameworks), you hold specific rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request rectification of inaccurate passenger or contact details.
• Erasure: Request immediate deletion of your personal records from our active database.
• Withdrawal of Consent: Revoke consent for data processing at any point (subject to existing transaction records required for tax or fraud compliance).

To exercise any of these rights, contact us at support@grabonward.com with your order number.

Updates to This Policy

We reserve the right to amend this Privacy Policy at our discretion to reflect technical, operational, or legal changes. Any updates will be posted directly to this page with an updated "Last Updated" date.